Patient Engagement is More Important Than Ever. We Stand Ready to Help.
Provide customer service 24/7 while lowering costs and improving efficiencies with our award-winning call centre and contact management services.
Improve conversion rates and the effectiveness of sales and marketing initiatives with telemarketing, lead generation, market research and direct sales solutions.
Meet the needs of your customers or employees 24/7. With custom scripts and protocols, we meet your call answering needs and act as an extension of your brand.
Increase the ROI of your media investments and allow your nonprofit to spend money on your cause by working with donor management specialist to process donations.
Streamline your communications with automated appointment reminders and customer communications, as well as web chat, email response and SCADA integrations.
We take training very seriously and continually educate our agents on customer programs and soft skills. Agents are extensively trained on your business and organization’s program components, and we invite customers to personally train the agents assigned to their accounts or utilize our “train the trainer” program. Agents are hand selected for your account, and industry experts are assigned when available.
“We take training very seriously and continually educate our agents on customer programs and soft skills. Agents are extensively trained on your business and organization’s program components, and we invite customers to personally train the agents assigned to their accounts or utilize our “train the trainer” program. Agents are hand selected for your account, and industry experts are assigned when available.”
Derek B., Account Development Specialist
Intelligent solutions with call routing and customized agent screens provide our team members with your messaging, scripts and call protocols. Integrations with databases including websites, CRMs, EHRs, practice management software, alarms and alert systems automate and streamline your processes.
